Articles on: FAQs

Why Is My Email Formatting Incorrect When Sent

title: Why Is My Email Formatting Incorrect When Sent
description: Fix email formatting issues caused by copied styling or CSS conflicts.

Overview


Email formatting changes after sending due to copied styling or conflicting CSS in your template.




Common Causes


Cause

Description

Copied styling

Pasted content carried over hidden formatting from the source

CSS conflicts

Template contains style tags that interfere with rendering





How to Fix


Option 1: Remove Formatting with a Tool


  1. Copy your email content.
  2. Paste into TextCleaner or similar tool to strip styling.
  3. Copy the cleaned text.
  4. Paste into the Templates editor.


Option 2: Edit HTML Directly


  1. In the template editor, click the Source Code icon (<>).
  2. Review and remove conflicting CSS style tags.
  3. Save the template.

Updated on: 03/07/2026

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