Replies Not Showing in Inbox

title: Replies Not Showing in Inbox
description: Troubleshoot why replies are not appearing in your SalesBlink inbox.

Overview

If you are not seeing replies in your SalesBlink Inbox, check the requirements below.

Requirements for Replies to Appear

1. Inbox Must Be Enabled for the Email Sender

Replies will only be collected for email senders that have Inbox enabled.

• Go to Outreach → Email Senders
• Click the Edit icon next to your sender
• Ensure the Unified Inbox option is turned on

2. Replies Only for Sequence Emails

SalesBlink detects replies for emails that were sent through sequences. Replies to one-off emails or direct emails sent outside of SalesBlink may not appear unless the sender is connected with IMAP.

3. Reply Detection Takes Time

Reply detection depends on IMAP sync, which runs periodically. In most cases replies appear within a few minutes, but it can take up to 1 hour in some situations.

To check for new replies instantly:

• Click the Refresh icon in the top-right corner of the Inbox page

Common Issues

"I CC'd my Gmail but don't see replies"

• CC is not the same as reply detection. Replies must be sent back to the original sender address.
• Make sure the prospect is replying to the email address connected in SalesBlink, not a CC address.

"Replies are reaching the lead but not showing in SalesBlink"

• Verify IMAP is properly configured for your sender
• Check that the sender is not disconnected or showing errors
• Ensure the sender has Unified Inbox enabled

"I replied from Gmail directly — will SalesBlink detect it?"

• Yes. If IMAP is connected and Unified Inbox is enabled, SalesBlink will sync replies regardless of where you send them from.

Updated on: 03/07/2026