Articles on: Email Disconnection Errors

Why Am I Getting a Connection Timed Out Error

title: Why Am I Getting a Connection Timed Out Error
description: Fix the Connection Timed Out error when connecting an email sender in SalesBlink by switching the SMTP port.

Overview


A Connection Timed Out error when connecting your inbox to SalesBlink means the SMTP port your account is trying to use is being blocked — either by your Internet Service Provider (ISP), a firewall, or your email provider's server configuration. The connection attempt starts but never receives a response, causing it to time out.


The most common cause: blocked SMTP port


SalesBlink defaults to port 465 (SSL) for outgoing SMTP connections. However, some ISPs and network configurations block this port. Switching to port 587 usually resolves the issue immediately.


How to fix it


  1. In SalesBlink, go to Outreach → Email Senders and open the settings for the affected account.
  2. Find the SMTP Port field.
  3. Change the port from 465 to 587 and save.
  4. Make sure the encryption setting is updated to match:
    • Port 465 → SSL
    • Port 587 → TLS / STARTTLS


Still not working?


If switching to port 587 does not resolve the error, contact SalesBlink support with the following details:


  • The email provider you are connecting (for example, Gmail, Outlook, Zoho)
  • The port and encryption setting you have tried
  • Any additional error message shown

Updated on: 18/08/2026

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